Cancellation and Refund Policy
Last updated: 2026-10-28
This Cancellation and Refund Policy explains how cancellations and refunds work for Services provided by Velactra. It forms part of our Terms and Conditions. Where a signed Proposal contains different cancellation or refund terms, the Proposal prevails.
1. Cancellation by the client
You may cancel a project at any time by written notice to skygaming7090@gmail.com. Cancellation takes effect on the date we receive your notice, and work stops on that date.
2. Cancellation before work begins
If you cancel after paying the advance but before any work has started (no requirement analysis, planning, design or development has been performed), we refund the advance payment less any third-party costs already incurred on your behalf and any payment-processing charges.
3. Cancellation after work begins
If you cancel after work has started, you pay for the work completed up to the cancellation date, calculated against the milestones in the Proposal. Payments already made for completed milestones are non-refundable. If the amount you have paid exceeds the value of the work completed, the difference is refunded; if it is less, the balance becomes payable.
4. Completed and delivered work
Once a milestone or the final deliverable has been delivered and accepted, or the project has been launched, payments for that work are non-refundable. Defects within the agreed scope are fixed under the warranty or support terms instead of being refunded.
5. Non-refundable items
The following are non-refundable in all cases: third-party costs (domains, hosting, app-store fees, paid plugins, themes, APIs, stock media and similar), payment-gateway and bank charges, time spent on discovery workshops and consultations already held, and maintenance or support periods already used.
6. Inactive projects
If a project is put on hold by the client, or we do not receive required content, feedback or payments for 30 consecutive days, we may treat the project as cancelled by the client after notifying you, and section 3 applies. A paused project can be resumed by agreement and may be rescheduled.
7. Cancellation by Velactra
We may cancel a project if the client materially breaches the Terms, fails to make payments, or requests unlawful work. If we cancel for reasons not caused by the client, we refund any payment received for work not yet performed.
8. Maintenance plans
Monthly maintenance plans can be cancelled with written notice before the next billing period. Fees for the current period are not refunded.
9. How refunds are processed
Approved refunds are issued to the original payment method or by bank transfer within 7–10 working days of approval. Bank or gateway processing times may vary.
10. Contact
To request a cancellation or refund, email skygaming7090@gmail.com with your project name and reference number.
Questions? Contact us.