Terms and Conditions
Last updated: 2026-10-28
These Terms and Conditions ("Terms") govern your use of velactra.com (the "Website") and all website, mobile application, e-commerce, software development, design, integration and maintenance services ("Services") provided by Velactra ("Velactra", "we", "us" or "our"). By using the Website or engaging our Services you agree to these Terms.
1. Proposals and agreements
Every project is governed by a written proposal, quotation or agreement ("Proposal") that sets out the scope, deliverables, price, timeline and payment schedule. If a Proposal conflicts with these Terms, the Proposal prevails for that project. Work begins only after the Proposal is accepted and the first payment is received.
2. Prices and taxes
Prices shown on the Website are indicative starting prices in Indian Rupees (INR). Final prices are confirmed in the Proposal. Applicable taxes, including GST where applicable, are charged in addition unless stated otherwise.
3. Payment milestones
Projects are billed in milestones as specified in the Proposal, typically an advance payment before work begins, interim payments on agreed milestones, and a final payment before handover or launch. Invoices are payable within the period stated on the invoice. We may pause work, withhold deliverables or delay launch while any payment is overdue.
4. Client responsibilities
You agree to provide accurate requirements, content, images, brand assets, account access and timely feedback. Delays in providing materials or approvals extend the delivery timeline accordingly. You confirm that you own or have permission to use all materials you provide.
5. Revisions
Each package includes the number of consolidated revision rounds stated in the Proposal. A revision round is a single consolidated list of changes within the agreed scope. Additional revisions are charged at our prevailing rates.
6. Change requests
Any work outside the agreed scope, including new features, pages, screens, integrations or design changes after approval, is treated as a change request. Change requests are quoted separately and may affect price and timeline.
7. Timelines
Delivery estimates start after requirements and content approval and the receipt of the advance payment. Estimates are made in good faith and are not guaranteed where delays are caused by client feedback, third-party services or circumstances beyond our control.
8. Third-party costs
Domain names, hosting, cloud services, app-store developer accounts, payment gateway charges, SMS and email credits, paid APIs, premium themes, plugins, fonts and stock media are billed by their providers and are not included in our fees unless explicitly stated in the Proposal. You are responsible for these accounts, renewals and charges.
9. Hosting and accounts
Unless a hosting or maintenance plan is agreed, you are responsible for hosting, domain renewals, backups after handover and the availability of third-party services. We recommend that all accounts are registered in your name.
10. Intellectual property and source code
On receipt of full and final payment, ownership of the custom source code and project deliverables created specifically for you transfers to you, and we provide the agreed handover. Until full payment, all work remains our property. Third-party and open-source components remain subject to their own licences. We may reuse our general know-how, tools and non-client-specific code. We may mention the project in our portfolio only with your permission.
11. Testing, acceptance and warranty
Deliverables are tested before handover. You should review and report issues within the acceptance period stated in the Proposal; otherwise deliverables are deemed accepted. Any post-launch support period covers defects in the agreed scope only and excludes issues caused by third-party updates, hosting problems, changes made by you or others, or new requirements.
12. Maintenance
Ongoing maintenance, updates and support are optional and provided under a separate maintenance plan or per-request quotation.
13. Confidentiality
Both parties will keep confidential any non-public business information received from the other and use it only for the project.
14. Cancellation and refunds
Cancellations and refunds are governed by our Cancellation and Refund Policy, which forms part of these Terms.
15. Limitation of liability
To the extent permitted by law, Velactra is not liable for indirect, incidental or consequential losses, including loss of profit, revenue, data or business opportunity. Our total liability for any project is limited to the amount paid to us for that project. We do not guarantee search-engine rankings, sales, revenue or uninterrupted availability of third-party services.
16. Acceptable use
You agree not to use our Services or the Website for unlawful, fraudulent, infringing or harmful purposes. We may decline or stop work on projects that breach this clause.
17. Governing law
These Terms are governed by the laws of India. Disputes will first be addressed through good-faith discussion and, if unresolved, are subject to the jurisdiction of the competent courts in India.
18. Changes to these Terms
We may update these Terms from time to time. Changes apply to new Proposals from the date they are published on this page.
19. Contact
Questions about these Terms can be sent to skygaming7090@gmail.com.
Questions? Contact us.